Privacy Policy

1. Introduction

Symra, LLC ("Symra," "we," "our," or "us") operates the website symra.dev and provides software-engineering services to public agencies and prime contractors. This Privacy Policy explains how we collect, use, and protect information in connection with this website and our business inquiries. By using this site, you agree to the practices described here.

2. Information We Collect

Information you provide

When you contact us or submit our quote-request form, we may collect:

• Your name, work email, organization, and phone number
• Details about the project or problem you describe
• Any other information you choose to include in your message

Information collected automatically

Like most websites, our hosting provider may automatically record standard technical information such as your IP address, browser type, and pages visited, for security and to keep the site running reliably.

3. How We Use Information

• Respond to your inquiry and prepare quotes or proposals
• Provide, perform, and support our services
• Communicate with you about your project or request
• Maintain the security and reliability of this website
• Comply with legal and contractual obligations

We do not sell your personal information, and we do not use your inquiry details for advertising.

4. Third-Party Services

This website relies on a small number of third-party providers:

• Hosting: our hosting provider serves this site and processes basic server logs.
• Web fonts: fonts are delivered via Google Fonts, which may receive your IP address when the page loads.
• Email: the contact form opens your own email application to send a message to us; we receive it in our business email.

Each provider processes data under its own privacy terms. If we add other integrations in the future, we will update this policy.

5. Client Project Data

When we deliver services, we may be given access to a client’s systems, data, or credentials. We handle that information only as needed to perform the engagement and in accordance with the governing statement of work, contract, or non-disclosure agreement, not this website policy. We do not use client data for any purpose other than delivering the agreed work.

6. Data Security

We apply reasonable technical and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain inquiry information only as long as needed to respond to and document business communications, or as required by law, after which we delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To make a request, contact us at privacy@symra.dev.

9. Children’s Privacy

This website and our services are intended for businesses and government organizations and are not directed to children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

Questions about this policy? Contact privacy@symra.dev. This policy is governed by the laws of the State of Nevada.